Refund policy

Return & Exchange Policy

We do not issue refunds to your original payment method. You are eligible for a return and issued store credit within 14 business days of the delivery date. Exchange and return shipping is the customers responsibility. 

Damaged items must be reported within 2 days of receiving.

All sale items, shoes, and undergarments are final sale.

If you were sent incorrect items or were missing items please contact us within 3 business days of your order so we can get that sorted out for you!  

RETURNS

How will I receive my store credit? Expect an E-giftcard within 5 business days after your return. Store credit is not processed right after your item is sent back. The item must be processed and inspected first.

Where do I send my return to? 

Down Olustee      

871 County Road 1138

Goshen, AL 36035

Additional Return Details: 

• we only offer store credit, no refunds will be issued.
• the amount of your store credit will only include the price of your item and does not include shipping. 
• merchandise must be returned within 14 days from the receive date.
• merchandise must be unwashed, unworn, and the tags must be attached. 
•  sale items, shoes, and undergarments are final sale.
• any returns past the return deadline will not be accepted or will be charged a restocking fee ( a percentage of the credit will be taken away)